{"id":15,"date":"2026-07-31T02:57:26","date_gmt":"2026-07-31T02:57:26","guid":{"rendered":"https:\/\/www.ciraud.com\/index.php\/support\/"},"modified":"2026-07-31T02:57:26","modified_gmt":"2026-07-31T02:57:26","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ciraud.com\/index.php\/support\/","title":{"rendered":"Support client"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Pour toute demande d&rsquo;assistance, incident technique, question sur une application existante ou suivi d&rsquo;intervention, utilisez l&rsquo;espace support client. Cela permet de centraliser les demandes, de conserver l&rsquo;historique des \u00e9changes et de mieux prioriser les interventions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce canal est r\u00e9serv\u00e9 aux clients d\u00e9j\u00e0 accompagn\u00e9s. Pour un nouveau projet ou une premi\u00e8re prise de contact, utilisez le <a href=\"https:\/\/www.ciraud.com\/contact\">formulaire de la page Contact<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Informations \u00e0 pr\u00e9parer<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Soci\u00e9t\u00e9 \/ client<\/li>\n\n\n<li>Nom du demandeur<\/li>\n\n\n<li>Email et t\u00e9l\u00e9phone<\/li>\n\n\n<li>Type de demande et niveau d&rsquo;urgence<\/li>\n\n\n<li>Application ou \u00e9quipement concern\u00e9<\/li>\n\n\n<li>Description du probl\u00e8me<\/li>\n\n\n<li>Pi\u00e8ce jointe ou capture d&rsquo;\u00e9cran si utile<\/li>\n\n\n<li>Autorisation \u00e9ventuelle de prise en main \u00e0 distance<\/li>\n\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Cat\u00e9gories de demande<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Incident bloquant \u00b7 Incident non bloquant \u00b7 Demande d&rsquo;\u00e9volution \u00b7 FileMaker \u00b7 Serveur \/ r\u00e9seau \u00b7 Sauvegarde \u00b7 Microsoft 365 \/ messagerie \u00b7 Poste utilisateur \u00b7 Autre demande<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Niveaux d&rsquo;urgence<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Bloquant \u00b7 Important \u00b7 Normal \u00b7 Faible<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un ticket bien document\u00e9 permet un traitement plus rapide, un meilleur suivi et une meilleure tra\u00e7abilit\u00e9 des interventions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D\u00e9poser une demande<\/h3>\n\n\n\n\t<form class=\"phc-form\" method=\"post\" action=\"\">\n\t\t<input type=\"hidden\" id=\"phc_ticket_nonce\" name=\"phc_ticket_nonce\" value=\"72f3d6da1d\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/15\" \/>\t\t<input type=\"hidden\" name=\"phc_ticket_submit\" value=\"1\">\n\t\t<input type=\"hidden\" name=\"phc_captcha_token\" value=\"SskQhkjzIq6m\">\n\t\t<input type=\"hidden\" name=\"phc_captcha_hash\" value=\"639aa989fcaf6c15fc8a344a177b7184\">\n\n\t\t<p class=\"phc-hp\" aria-hidden=\"true\">\n\t\t\t<label>Ne pas remplir ce champ\n\t\t\t\t<input type=\"text\" name=\"phc_website\" tabindex=\"-1\" autocomplete=\"off\">\n\t\t\t<\/label>\n\t\t<\/p>\n\n\t\t<div class=\"phc-row\">\n\t\t\t<p class=\"phc-field\">\n\t\t\t\t<label for=\"phc_societe\">Soci\u00e9t\u00e9 \/ client <span>*<\/span><\/label>\n\t\t\t\t<input type=\"text\" id=\"phc_societe\" name=\"phc_societe\" required>\n\t\t\t<\/p>\n\t\t\t<p class=\"phc-field\">\n\t\t\t\t<label for=\"phc_nom\">Nom du demandeur <span>*<\/span><\/label>\n\t\t\t\t<input type=\"text\" id=\"phc_nom\" name=\"phc_nom\" required>\n\t\t\t<\/p>\n\t\t<\/div>\n\n\t\t<div class=\"phc-row\">\n\t\t\t<p class=\"phc-field\">\n\t\t\t\t<label for=\"phc_email\">Email <span>*<\/span><\/label>\n\t\t\t\t<input type=\"email\" id=\"phc_email\" name=\"phc_email\" required>\n\t\t\t<\/p>\n\t\t\t<p class=\"phc-field\">\n\t\t\t\t<label for=\"phc_telephone\">T\u00e9l\u00e9phone<\/label>\n\t\t\t\t<input type=\"tel\" id=\"phc_telephone\" name=\"phc_telephone\">\n\t\t\t<\/p>\n\t\t<\/div>\n\n\t\t<div class=\"phc-row\">\n\t\t\t<p class=\"phc-field\">\n\t\t\t\t<label for=\"phc_type\">Type de demande<\/label>\n\t\t\t\t<select id=\"phc_type\" name=\"phc_type\">\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Incident bloquant\">Incident bloquant<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Incident non bloquant\">Incident non bloquant<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Demande d&#039;\u00e9volution\">Demande d&#039;\u00e9volution<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FileMaker\">FileMaker<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Serveur \/ r\u00e9seau\">Serveur \/ r\u00e9seau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Sauvegarde\">Sauvegarde<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Microsoft 365 \/ messagerie\">Microsoft 365 \/ messagerie<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Poste utilisateur\">Poste utilisateur<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Autre demande\">Autre demande<\/option>\n\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t<\/p>\n\t\t\t<p class=\"phc-field\">\n\t\t\t\t<label for=\"phc_urgence\">Niveau d'urgence<\/label>\n\t\t\t\t<select id=\"phc_urgence\" name=\"phc_urgence\">\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Bloquant\">Bloquant<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Important\">Important<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Normal\" selected='selected'>Normal<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Faible\">Faible<\/option>\n\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t<\/p>\n\t\t<\/div>\n\n\t\t<p class=\"phc-field\">\n\t\t\t<label for=\"phc_equipement\">Application ou \u00e9quipement concern\u00e9<\/label>\n\t\t\t<input type=\"text\" id=\"phc_equipement\" name=\"phc_equipement\" placeholder=\"Ex. : base FileMaker Devis, serveur principal, poste comptabilit\u00e9\u2026\">\n\t\t<\/p>\n\n\t\t<p class=\"phc-field\">\n\t\t\t<label for=\"phc_sujet\">Sujet <span>*<\/span><\/label>\n\t\t\t<input type=\"text\" id=\"phc_sujet\" name=\"phc_sujet\" required placeholder=\"R\u00e9sum\u00e9 en quelques mots\">\n\t\t<\/p>\n\n\t\t<p class=\"phc-field\">\n\t\t\t<label for=\"phc_message\">Description du probl\u00e8me <span>*<\/span><\/label>\n\t\t\t<textarea id=\"phc_message\" name=\"phc_message\" rows=\"7\" required placeholder=\"Que se passe-t-il exactement ? Depuis quand ? Quel message d'erreur ? Combien d'utilisateurs sont concern\u00e9s ?\"><\/textarea>\n\t\t<\/p>\n\n\t\t<p class=\"phc-check\">\n\t\t\t<label>\n\t\t\t\t<input type=\"checkbox\" name=\"phc_remote\" value=\"1\">\n\t\t\t\tJ'autorise une prise en main \u00e0 distance de mon poste si n\u00e9cessaire\n\t\t\t<\/label>\n\t\t<\/p>\n\n\t\t<p class=\"phc-field phc-captcha\">\n\t\t\t<label for=\"phc_captcha\">V\u00e9rification : Combien font 4 + 4 ? <span>*<\/span><\/label>\n\t\t\t<input type=\"text\" id=\"phc_captcha\" name=\"phc_captcha\" inputmode=\"numeric\" required autocomplete=\"off\">\n\t\t<\/p>\n\n\t\t<p class=\"phc-submit\">\n\t\t\t<button type=\"submit\" class=\"btn btn-primary\">Envoyer ma demande<\/button>\n\t\t<\/p>\n\n\t\t<p class=\"phc-legal\">Les informations transmises servent uniquement au traitement de votre demande. Voir la <a href=\"https:\/\/www.ciraud.com\/index.php\/politique-confidentialite\/\">politique de confidentialit\u00e9<\/a>.<\/p>\n\t<\/form>\n\n\t\n\n\n","protected":false},"excerpt":{"rendered":"<p>Pour toute demande d&rsquo;assistance, incident technique, question sur une application existante ou suivi d&rsquo;intervention, utilisez l&rsquo;espace support client. Cela permet de centraliser les demandes, de conserver l&rsquo;historique des \u00e9changes et de mieux prioriser les interventions. Ce canal est r\u00e9serv\u00e9 aux clients d\u00e9j\u00e0 accompagn\u00e9s. Pour un nouveau projet ou une premi\u00e8re prise de contact, utilisez le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ciraud.com\/index.php\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ciraud.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ciraud.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ciraud.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ciraud.com\/index.php\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":0,"href":"https:\/\/www.ciraud.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ciraud.com\/index.php\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}